In the age of data breaches, phishing scams, and malware, it’s critical to find a competent IT team to support your business. Modern businesses depend on technology to move their money, connect with their clients, and store critical business information. That is why it is so important to make sure that you’re protected. By finding a great IT service provider for your business, you can save your company from future setbacks.

It goes without saying that you need a provider you can trust. Here are some things to look for when searching for a new outsourced IT company:

Knowledgeable  

Make sure any company you interview is knowledgeable about your hardware and software needs. The only way to get the information and reports needed to efficiently run your business, is to find an IT service provider that knows your exact hardware and software.

You might ask yourself, shouldn’t all IT companies be experts in their field? The answer is “yes, they should be,” but that doesn’t mean that they are, or that they’ll provide the best services for your business.

When talking to an IT company about your needs, it is important they make you feel confident that they have the knowledge to help your business in a crisis. During your search, make sure to have some questions ready for them to answer. A good IT company will be happy to answer all your technical questions without a lot of “techie” talk.

They Meet Your Needs

A business’s technology needs change as they grow. Finding IT services that keep up with the changing technology trends will help your business stay ahead of the curve.  This is especially important because of the huge cybercrime issue facing all businesses and government agencies.  Without adequately protecting your networks and data, you risk a data breach that could cost you money and a loss of your reputation.

Ask the IT service provider if they will do a diagnostic on your system to determine bandwidth speed and amount of hacks. It is important to get this information to ensure that your IT needs are being met.

Every business has different needs when it comes to their software. Find a company that can help you figure out what those needs are, and who will help you take care of them. A company that focuses on your needs is a company that cares. Your IT service provider should make you feel like a top priority.

They are There when You Need Them 

Many large IT companies have call centers answering incoming phone calls. This can make it difficult to get the answers you are looking for. Look for an IT service provider who makes you feel comfortable with calling them when software issues occur. They should be friendly and make you feel like your problems matter to them.

You should look for a company with a help desk and support technicians available for you. The technicians should be able to promptly address your problems. When calling your IT service provider, you want to be able to talk with a technician who is knowledgeable enough to help you at the time you call, without the endless transfers and elevator music.

It is also beneficial to ask for references of current users of the service provider. By doing so, you will be able to see if they are providing quality service for their customers.

Finding a trusted IT service provider is important for the safety of your systems. It is worth it to take the time to do some research, and make some phones calls to ensure that your service provider is the best around. (We think that’s us, but we’re a little biased.)

If your business is looking for IT services, contact Oasis Technology for an audit of your IT security today! We would love to help your business stay secure in this connected world.